Contact Us
Formulaire de contact
Have questions, feedback, or just want to say hello? We'd love to hear from you! Drop us a line using the contact form below or reach out to us directly via email or phone. Our team is here to assist you with anything you need. Looking forward to connecting with you!
Frequently Asked Questions
How can I determine the right size when shopping online?
Most online fashion stores provide detailed size charts for each garment, including measurements for bust, waist, hips, and length. It's important to take your own measurements and compare them with the size chart to ensure a proper fit. Additionally, many stores offer size recommendations based on customer reviews, which can be helpful in making your decision.
How long does shipping take for online orders?
Shipping times depend on various factors including your location, the shipping method selected, and the processing time of the store. Many online fashion stores offer standard and expedited shipping options, with standard shipping typically taking anywhere from 3 to 7 business days within the same country. Expedited shipping may be available for quicker delivery, usually within 1 to 3 business days. For our store, shipping times vary depending on your location. Within Europe, orders typically arrive within 1-2 business days, while outside Europe, delivery usually takes 2-5 business days via FedEx, UPS, or DHL Express.
Are online payments secure?
Reputable online fashion stores utilize secure payment methods to protect customer information. Look for websites that use encryption technology, such as SSL (Secure Sockets Layer), to ensure that your personal and financial details are safeguarded during the checkout process. Additionally, trusted payment gateways like PayPal or major credit card providers offer an added layer of security for online transactions. At our store, we prioritize the security of your payments and personal information. Powered by Shopify's PCI compliance, we ensure that your payments are securely processed and your personal details are protected throughout the transaction process.
What is the return policy for items purchased online?
Return policies vary among online fashion stores, but most offer a window of time within which you can return or exchange items, typically ranging from 14 to 30 days from the date of purchase. It's important to review the store's return policy before making a purchase, paying attention to any conditions or exceptions such as final sale items or non-returnable items like intimate apparel. For more detailed information, we encourage you to visit our return and refund policy page, where we thoroughly explain all aspects of our policy to ensure a transparent and hassle-free shopping experience.
